Shipping policy
Shipping Policy
TMAT Australia dispatches orders from Melbourne to customers across Australia and New Zealand.
Order Processing
For in-stock accessories and products that do not require fitment confirmation, we aim to dispatch within two business days of receiving payment.
For vehicle-specific TMAT kits, your order confirmation includes a link to our tub dimension form. Please complete and submit this form so we can confirm your measurements and prepare the correct layout.
We aim to dispatch your kit within two business days of receiving your completed tub dimension form, provided payment has been received, all required measurements are supplied and no further clarification or layout approval is needed.
If further information or approval is required, the two-business-day processing period begins once those details are confirmed. Orders requiring additional custom work may take longer, and we will advise you of the expected dispatch timeframe.
Delivery time is additional to order processing time. Business days exclude weekends and Victorian public holidays.
Estimated Delivery Times
The following Australian delivery estimates apply after dispatch:
- Metro areas: 2–5 business days
- Regional areas: 3–7 business days
- Remote areas: 5–12 business days
These timeframes are estimates, not guaranteed delivery dates. Delivery may take longer during peak periods or due to carrier disruptions, weather or other circumstances affecting transport.
New Zealand delivery times vary depending on the destination, shipping service and customs clearance. Contact us for an estimate before ordering if your delivery is time-sensitive.
Shipping Charges
Applicable shipping charges are displayed at checkout unless delivery is expressly included in the advertised product price or a separate freight quote has been agreed.
If checkout does not offer delivery to your address, please contact us so we can confirm available shipping options.
Order Confirmation and Tracking
You will receive an order confirmation email after placing your order. For vehicle-specific kits, please follow the tub dimension form instructions included in that email.
Once your order has been dispatched, we will send a shipping confirmation with tracking details where available. Tracking updates may take some time to appear after the carrier receives the shipment.
Pre-Orders and Incoming Stock
Estimated availability dates for pre-order and incoming products are provided on the relevant product page or communicated when ordering. These dates may change, and we will advise you of significant delays.
The two-business-day dispatch target applies once the stock is available and any required measurements or layout approvals have been confirmed.
If your order contains both in-stock and pre-order products, the full order will normally ship once all items are available. Please contact us if you require split shipping. Any additional freight charge will be confirmed with you before proceeding.
Delivery Details
Please check your delivery address and contact details before placing your order. If you notice an error, contact us as soon as possible. Address changes may not be possible after dispatch.
If a shipment is returned because an incorrect address was supplied or it was not collected, reasonable redelivery costs may apply. We will discuss these costs with you before arranging another delivery.
New Zealand Orders
New Zealand orders may be subject to import GST, duties or customs clearance charges. Unless expressly included in your order, these charges are payable by the recipient to the relevant authority or carrier.
Customs processing may affect delivery times. Contact us before ordering if you need clarification about shipping arrangements or charges included in your purchase.
Delayed, Missing or Damaged Deliveries
If your delivery is delayed or tracking indicates a problem, please contact us. We will work with the carrier to investigate and help resolve the issue.
If your order arrives damaged, please notify us as soon as practical, preferably within seven days. Include your order number and photographs of the products and packaging where possible. Keep the packaging until we advise whether it is needed for assessment.
The requested seven-day notification period does not limit your rights under Australian Consumer Law. Please refer to our Returns and Refunds Policy for further information.
Consumer Rights
Nothing in this policy excludes, restricts or replaces your rights under Australian Consumer Law or other applicable consumer legislation.
Contact Us
TMAT Australia
Email: hello@tmat.au
Phone: 0403 359 144
Address: Unit 1, 33 Lara Way, Campbellfield VIC 3061
Visits and collections are by prior arrangement.