Refund policy
Returns and Refunds
Change-of-Mind Returns
TMAT Australia accepts change-of-mind return requests within 30 days of delivery.
Products must be unused, unmodified, complete and in their original packaging, in a condition suitable for resale. Custom-cut or specially modified products are excluded from change-of-mind returns.
Customers are responsible for return shipping costs. A $25 restocking fee, including GST, applies per returned order and will be deducted from the refund. Original shipping charges are not refundable for change-of-mind returns.
Please contact us before returning any products. Include your order number and details of the items you wish to return. We will provide return instructions.
Once the returned products have been received and inspected, eligible refunds will be issued to the original payment method.
Faulty, Damaged or Incorrect Products
If your order arrives damaged, contains an incorrect item or you believe a product is faulty, please contact us with your order number, a description of the issue and photographs where practical.
The 30-day change-of-mind period and $25 restocking fee do not apply to remedies available under Australian Consumer Law. Original packaging is not required for a faulty-product claim.
Where a product has a major failure, you may choose a refund or replacement. For a minor problem, we may provide a repair within a reasonable time. Where appropriate, replacement components may resolve the issue.
For valid claims involving faulty, damaged or incorrectly supplied products, TMAT Australia will arrange or reimburse reasonable return shipping costs. Please contact us before arranging freight.
Australian Consumer Law
This policy operates in addition to your rights under Australian Consumer Law. Nothing in this policy excludes, restricts or replaces those rights.
Contact Us
TMAT Australia
Email: hello@tmat.au
Phone: 0403 359 144
Address: Unit 1, 33 Lara Way, Campbellfield VIC 3061
Please contact us before posting returns or visiting the premises.